MAESTROdirect strives to provide a fast, friendly and helpful service that gets your order dealt
with as quickly as possible. Normally goods are sent the day we get the order, but at certain
times delays may occur if we are extremely busy or if the product you order is out of stock.
Please contact us if you have a query or a problem regarding your order, or if there is something
you want that you can’t find in the catalogue, or if you just need help choosing the best music
for your needs. All Compact Discs, DVDs and Videos sold by Maestro Direct are brand new from
the factory or from our suppliers, and unplayed. Some CDs are cellophane wrapped at the factory,
but many manufacturers do not do this. Maestro Records does not have its CDs wrapped.

All Prices Shown Include UK VAT And UK 2nd Class Postage & Packing

Ordering And Payment
When buying from Maestro Direct, orders can be made by Post, Telephone or Fax,
or by using our Secure Online Order Form. Payment can be made by Cheque,
Money Order, Credit Card, Debit Card, Switch or Maestro Card.

UK Postage
All goods are sent post free second class mail within the UK. For first class post add £1 for
the first CD & DVD and £2 for the first Video & Book. Further items are charged at 75 pence
per CD & DVD and £1 per Video & Book. Please contact us for cost of larger first class orders.

Overseas Postage
Overseas Customers Inside Europe add £1.50 per CD & DVD and £3 per Video & Book.
Overseas Customers Outside Europe add £2 per CD & DVD and £4 per Video & Book.
For CD Box Sets add £1 per CD Inside Europe and £1.50 per CD Outside Europe.
P&P on larger overseas orders will be charged according to cost.

UK VAT
Prices shown include UK VAT (except Books, which are UK VAT exempt) which is charged
on all orders to the UK mainland (excluding Guernsey and Jersey) and other countries within
the EEC. Orders for CDs, DVDs and Videos to non EEC countries will have the UK VAT
taken out. For more information on charges to overseas customers, or any other matter
covered here, please contact us.

Returns
When you buy a CD, DVD or Video from Maestro Direct, it is important to visually
check each one before you play it, and then to play it all the way through as soon as
possible to make sure it is free from problems. Problems with any goods bought from us
must be reported within seven days of receipt. Maestro Direct cannot swap CDs once they
have been played, unless there is a fault caused at the manufacturing stage. We know it is
difficult to buy CDs if you haven’t heard them first, especially if you don’t know the artist.
Unfortunately we cannot send CDs and DVDs out on approval. The products we sell are all
brand new and unplayed from the factory or from our suppliers, and we do not sell second
hand goods. Also, we are sure that you do not want to buy goods previously listened to and
discarded by others. However, if you buy a CD or DVD by mistake and want to return it,
providing it is returned unplayed and exactly as you received it from us, we will exchange it
for an additional handling charge of £1.50 per item.

Handling & Cleaning CDs & DVDs
It is important to handle Compact Discs very carefully, in order to ensure trouble free use over
a long period. By handling the discs by the edges and placing your forefinger in the hole, you
will avoid putting greasy finger marks on the playing surface, which is the shiny underside.
It is also important to avoid scratching the shiny underside, which can be acheived by keeping
the disc in its case when not in use and by carefully inserting and removing it into and from
the cd player when in use. In most instances it only takes a small mark to cause playing
problems, and if it is a scratch it is there for all time. However, in many cases miss-tracking
is caused by removable finger marks. To remove marks of this sort, use a soft clean cloth
and wipe from the centre towards the edge of the disc until all areas have been cleaned.
To remove stubborn greasy marks, warm soapy water can be used, washing, rinsing and
wiping the disc as above.

PPL Licences
When you play our CDs in public, you must be covered by a public performance licence
known as a Phonographic Performance Licence (PPL Licence). Maestro Direct currently
operates a 5% discount scheme to holders of a PPL Licence in the UK, on all full priced
Dance CDs that we sell. A PPL licence permits the public use of recorded music such as
CDs, and should be purchased by anyone in the UK who teaches dancing, runs a dance
club, dance school or dance studio where recorded music is played. This also includes
usage in Community Centres, Municipal Ballrooms, Holiday Centres, Hotels and Holiday
Bus Companies. It is also important to report usage of our CDs to PPL on a regular basis,
as this makes sure that the artists who provide you with your kind of dance music, get
recognised and remunerated fairly by PPL.
Licences are not expensive for a single dance club and can be obtained from:
PPL, 1 Upper James Street, London W1R 3HG. Tel: 020 7534 1000 Website: www.ppluk.com

Happy Dancing!
Maestro Direct & Maestro Records

Maestro Direct is the Mail Order division of Maestro Records Ltd
Mail Order Address: PO Box 2255, Mitcham, Surrey, CR4 3BG, England
Office Address: Unit 1b Menin Works, Bond Road, Mitcham, Surrey CR4 3HG, England
Registered Office Address: 5th Floor, Grosvenor Gardens House,
35/37 Grosvenor Gardens, London SW1W 0BS, England
Registered In England 1791562
Tel: 020 8687 2008 Fax: 020 8687 1998 email: music@maestrorecords.com
The Maestro Secure Online Order Form is protected by a Thawte SSL Certificate
Office Hours: Monday to Friday - 9.30am to 6pm. Saturday - 10am to 4pm.
Closed Bank Holidays, Easter And Christmas